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Please send email to:
For most common support questions and 'how to's, please see below:
| myConvert won't start on first run |
| Solutions |
Solution 1:
- Restart your device (by holding down the sleep button for 5 seconds and sliding the red bar, then turning on again)
- Try running myConvert again.
Solution 2:
- Reinstall myConvert. ( in iTunes > iPhone/iPod device > Applications tab, un-tick myConvert and sync your device)
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After iTunes say it have finished removing, re-tick myConvert and sync again.
- Try running myConvert again.
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| Reasons |
Possible Reason 1: myConvert need to set up its database for local working copy and then prepare to launch for the first time. This can be processor intensive and in some cases if your devices is running low in memory at the time, it could fail and exit.
Possible Reason 2: myConvert was not installed properly. |
| myConvert won't start ( after using or after version update ) |
| Solutions |
Solution 1:
- Restart your device (by holding down the sleep button for 5 seconds and sliding the red bar, then turning on again)
- Try running myConvert again.
Solution 2:
- Reinstall myConvert.
- To do this, delete the application on your device first by holding down on the icon for a few seconds then press X to remove.
- Install using iTunes. You will be able to download the app free as long as you log in as the same user you bought the app with.
Warning: You will lose all your settings and changes made in myConvert.
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| Reasons |
Possible Reason 1: myConvert needs to load most of its local database on first launch and if your device is running low in memory, it can fail and exit. This would be very rare case.
Possible Reason 2: myConvert did not previously shut down correctly. This can result in improper start up and it will likely fail either during or right after start up. |
How To:
| Customize the favourites category list |
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- Go to main screen
- Click on favourites bar button at the bottom
- Click on the 'edit' icon at the bottom of list
- Select/deselect or move the category names as you like |
| Customize units list |
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- Go to units category you want to customize
- Click on favourites bar button at the bottom
- Click on the 'edit' icon at the bottom of list
- Select/deselect or move the names as you like
Sorting changes you make will also effect the sorting in all other views |
| Adding a new unit |
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Go to the category you want to add new units to.
Go to settings
Click on 'Units' at the bottom bar
There will be a button called 'Add unit.
If you can not see this button, it means that adding of new units is disabled in this category. Most likely because the category in question uses mostly advanced conversions, where as you can only add simple conversion formulas. |
| Delete your own unit |
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Go to settings
Click on 'Units' at the bottom bar
Click on Remove
If you can not see this button, it means that you have not added your own unit in this category. |
| Adding a new category |
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Go to settings
Click on 'Categories' at the bottom bar
Click on 'Add category' |
| Remove your own category |
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Go to settings
Click on 'Categories' at the bottom bar
Click on Remove |
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